Who is Lifeline?

For over 20 years, Lifeline has been North America’s leading personal response service. We’ve helped over 4 million people just like you make their personal declaration of independence.

Our goal is to give you the confidence to continue to live independently in your own home-doing things for yourself. We do this by ensuring that you know whenever you need help, it’s just a button push away.

To call for help, you simply press the Personal Help Button you wear as a pendant or on a wristband. The Personal Help Button activates a small in-home communicator that automatically dials the Lifeline Response Center.

In seconds, your call will be answered by one of our caring, highly trained operators (we call them Lifeline Monitors).

You will never be asked to talk to a machine. You might be calling to tell us you have a minor problem that only requires a neighbor to stop by-or you may need an ambulance.

Whatever you need, we will respond quickly. All your important information is immediately available to the Monitor answering your call, so the type of help you need is quickly determined-and we make sure you get it.

We want you to make frequent check-in calls. Press your Personal Help Button jus to say hello and let us know how you’re doing, or to make sure your Lifeline equipment is working properly.

We recommend you contact us at least once a month. In fact, most of our incoming calls aren’t emergencies.

Our communicators have a highly sensitive speakerphone that lets the Monitor speak to you, even if you can’t get to the phone.

And, if you press your Personal Help Button but cannot speak, your Lifeline Monitor will quickly send help.

10 Frequently Asked Questions:

• My independence is very important to me. Would I be giving that up by subscribing to Lifeline?
  No. In fact, a recent clinical study proved that Lifeline users were 10 times less likely to need a long-term care facility like a nursing home than people who didn’t use the Lifeline Service.
• I’m fine on my own. Why would I want Lifeline?
  Lifeline is like insurance. You may never need it, but if you do you’ll be glad you have it. It’s reassuring to know that if you have a sudden illness or injury, help will be on the way in a matter of minutes even if you can’t move or speak.
• I already have all the help I need. My neighbor checks in with me every day.
  Between your neighbor’s visits, you’re left unprotected. You could fall and be unable to get help for over 24 hours. A study published in the New England Journal of Medicine reported that people found within one hour of a fall are 5 times more likely to survive than those who remain helpless for over 72 hours.
• How much does the service cost?
  One of the biggest benefits of the Lifeline service is that there is nothing to buy and no long-term contracts to sign. Lifeline service is provided for a monthly fee of about a dollar a day or slightly more, depending upon the type of equipment you select for the home. There is a one time installation fee of between $50 to $100 depending on the provider you select. Lifeline Providers set their own prices, but the average cost per month is $35 per month for a standard communicator, or $45 per month for the CommuniCator Plus telephone unit that offers big button dialing and many other enhanced features that make daily telephone communications easier for people with visual and hearing limitations. In both cases, all monitoring cost are included in these monthly fees.
• Who are the Monitors answering my call?
  They’re deeply caring, highly-trained professionals. Their only job is to answer your call and ensure that you receive the attention you deserve and the help you need.
• Is Lifeline complicated to use?
  It’s simpler than using a telephone. All you have to do is press your Personal Help Button. The communicator dials the Lifeline Response Center. Within seconds you’re talking with a Monitor who immediately has all of your important information displayed on a screen.
• What is the next step if I decide to subscribe?
  It begins with your call. Knowledgeable phone representatives are waiting to discuss your special needs, and answer your questions about the Lifeline service. Within a few days, an experienced Lifeline Home Service Representative will visit you to explain the service and demonstrate the equipment.
• Is there a lot of equipment involved?
  No. There are just 2 pieces of equipment: your Personal Help Button, worn as a pendant or on a wristband, and the communicator.
• Do I have to be in the same room as the communicator for it to work?
  No. You can be in another room, on a different floor, or even outside in your yard-your signal will still be received. Your Personal Help Button is completely waterproof (not just “water-resistant”), so you should wear it in the shower or bath where many falls occur.
• How can I be sure the Lifeline equipment is working?
  Our equipment is reliable and trouble-free because we design it and manufacture it ourselves. In the unlikely event that you should have a problem that the Monitor can’t correct over the phone, we will do whatever is necessary to immediately solve the problem.

We encourage you to press your Personal Help Button at lest once a month just to let you know that we’re there.

How do I subscribe to Lifeline Services?
Call 1-800-Lifeline, and an experienced operator will answer all of your questions and set you on your way to your personal Declaration of Independence.